Privacy Policy

This Privacy Policy explains how FIRMA Systems Inc. ("FIRMA", "we", "us", or "our") collects, uses, and protects information when you use our controlled environment agriculture operating system, websites, storefront tools, and related services.

This page is provided for general information and should be reviewed by legal counsel before production use.

We may collect account information such as names, email addresses, organization details, authentication identifiers, billing status, and user preferences.

We may also process operational data you provide or generate in FIRMA, including crops, inventory, orders, customers, tasks, planning records, storefront content, uploaded media, and analytics events.

Public storefront visitors may submit contact, order request, membership request, delivery, and message information through storefront forms.

We use information to provide, secure, maintain, and improve FIRMA; authenticate users; operate farm workflows; support storefronts and customer portals; process billing-related actions; and communicate service updates.

We may use aggregated or de-identified information to understand usage patterns and improve product performance. We do not use customer operational data to train public AI models.

We do not sell personal information. We may share information with service providers that help us host, secure, monitor, support, bill, and operate the service.

We may disclose information when required by law, to enforce our agreements, to protect rights and safety, or in connection with a corporate transaction such as a merger, financing, or acquisition.

We use administrative, technical, and organizational safeguards designed to protect information. No internet service is completely secure, and customers remain responsible for managing user access and account credentials.

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, enforce agreements, and maintain business records.

Depending on your location, you may have rights to access, correct, export, delete, or restrict certain personal information. Account administrators can manage much of their workspace data directly in FIRMA.

You may contact us to request assistance with privacy rights, account data, or storefront visitor submissions.

For privacy questions, contact FIRMA at privacy@firma.farm. If you use FIRMA through an organization, please contact your organization administrator first for workspace-specific requests.